Terms of Use

Updated version. For existing members it takes effect on 28 November 2026; until then the previous version applies to them.

These Terms govern your use of Chadi Hub, an online digital entertainment service operated personally by Chadi El-sayed and based in Switzerland. The service was formerly known as Chadi El-sayed World. Chadi Hub is not presented as an incorporated company. For legal and support contact, use the support chat at chadihub.com/support. By creating an account or using an account-only service, you agree to these Terms and the Code of Conduct. You acknowledge that you have read the Privacy Policy.

1. Eligibility and Age

You must be at least 13 years old to create or use a Chadi Hub account. By creating an account, you confirm that you meet this minimum age. If you are below the age of legal majority where you live, permission from a parent or legal guardian may still be required. Some experiences may require additional review before access is granted.

Users under 13 must not create an account, even with parental permission. If we discover or reasonably determine that an account belongs to someone under 13, the account may be immediately restricted and banned. We may also take reasonable steps to prevent further account creation and delete associated personal data, except where limited retention is reasonably necessary for security, legal compliance, dispute handling, or enforcement of the age restriction.

2. Accounts and Security

Provide accurate information, keep your credentials and authentication tokens confidential, and promptly report suspected compromise. You may not share, sell, transfer, automate, or use accounts to impersonate others, bypass restrictions, or create abusive activity. You remain responsible for activity performed through your account unless it resulted from a security failure outside your reasonable control.

Each person may create, control, and use only one personal Chadi Hub account. Alternate, secondary, backup, shared, or replacement accounts are prohibited unless Chadi Hub Support explicitly authorises a replacement for account recovery. This rule applies across the entire Chadi Hub ecosystem, including Playverse and connected games. Each person may link and use only one personal game account per connected service. Creating, controlling, or using an additional account may result in restrictions or enforcement action against every associated account.

3. Platform and Community Use

Use the service lawfully and follow the Code of Conduct. Do not interfere with other users, attack the service, evade moderation, scrape it in a disruptive manner, introduce malware, or misuse private information. Different experiences may publish additional rules that form part of these Terms when you choose to participate.

4. Playverse

Playverse applications are reviewed and membership is not guaranteed. Access is personal, revocable, and subject to identity verification, fair play, community safety, and game-specific rules. Identity verification confirms eligibility but does not purchase or guarantee membership.

5. Your Content and Public Profile

You retain ownership of content you submit, including comments and profile images. You grant Chadi Hub a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and technically process that content only as needed to operate, secure, moderate, and promote the relevant service. This licence ends when the content or account is deleted, except for limited backup, legal, safety, or evidentiary retention permitted by law.

You must have the rights and permissions required for anything you submit. Username, profile image, verification badges, comments, and identity details you deliberately choose to publish may be visible to other users.

6. Chadi Hub Content

Original videos, branding, designs, software, and other platform content remain owned by Chadi Hub or their identified licensors. Personal, non-commercial viewing is permitted. Copying, redistributing, selling, or falsely claiming ownership requires prior permission unless applicable law allows it.

7. Payments, Cinema, and Digital Services

Prices, currency, content, date, location, and any material conditions are presented before checkout. Payments are processed by Stripe; Chadi Hub does not receive your full card number. A purchase is confirmed only after successful payment and issuance of the corresponding confirmation or ticket.

Before submitting an order, you can review the selected service, price, date, and other entered information and return to correct mistakes. The final payment or confirmation control is identified as the step that submits the order. An electronic confirmation is provided after a successful order. Applicable taxes, mandatory fees, and the charged currency are shown before payment where relevant.

Refund and cancellation rights depend on the service, event timing, and mandatory consumer law. Date-specific cinema or leisure bookings may have different cancellation rights from ordinary digital purchases. If we cancel a paid event or cannot deliver the purchased service, we will offer an appropriate replacement or refund. Nothing in these Terms removes mandatory consumer rights.

Premium subscription. Premium bought on chadihub.com is a monthly subscription. The price and currency are shown before you subscribe. Stripe charges the first month when you subscribe and then charges the same price every month until you cancel. If you already have a month of Premium when you subscribe, the first charge takes place when that month ends, on the date shown before you subscribe. You can cancel at any time on the Premium page or in Account Settings. Cancelling stops all future charges; Premium stays active until the end of the month you have already paid for, and you can resume the subscription before that date. Payments already made are not refunded when you cancel, except under the Refund Policy or where mandatory law requires it. If a renewal payment fails, Stripe retries it for a limited time; if it still does not succeed, Premium ends. We will not change the price of an existing subscription without telling you by email in advance; a new price applies only from a renewal after that notice, so you can cancel before it applies. Requesting the deletion of your account, or a ban, stops the subscription from renewing.

Premium bought in the Chadi Hub iOS app is sold, billed, and renewed by Apple under the App Store terms. It is managed and cancelled in your Apple account settings, not on chadihub.com, and refunds for it are requested from Apple. An account cannot hold a website subscription and an App Store subscription at the same time.

8. Apple Vision Pro Demo Reservations

Reserve only a slot you intend to attend and cancel at least one hour before it starts when cancellation remains available. Repeated or intentional no-shows may lead to a temporary reservation restriction. A full account ban is reserved for abuse, fraud, threats, repeated evasion, or other serious violations rather than an isolated mistake.

9. Third-Party Services

Some features rely on independent services such as Stripe, Google reCAPTCHA, Microsoft/Mojang, and email or infrastructure providers. Their own terms and privacy notices may apply when you interact with them. We are responsible for choosing and configuring providers reasonably, but do not control their independent services.

10. Moderation, Suspension, and Appeals

We may remove content or restrict, suspend, or ban accounts when reasonably necessary to enforce these Terms, protect users, investigate abuse, comply with law, or secure the service. We consider severity, context, history, and safety risk. When appropriate, we will explain the general reason. You may request a human review in the support chat at chadihub.com/support.

11. Account Closure

You may stop using the service and request account deletion. Deletion and lawful retention are handled as described in the Privacy Policy. Closing an account does not cancel obligations or resolve payments, disputes, safety reports, or legal claims that arose beforehand.

Requests to access, correct, export, restrict, or delete account data; change account access, permissions, roles, or features; appeal a decision; or otherwise modify an account must be made in the support chat at chadihub.com/support. Whenever possible, write while signed in to the account, or use the email address registered to the account, which the chat confirms with a code. If that address is no longer available, explain this in the request so that another proportionate verification method can be used. We may require reasonable proof that the requester controls the account before acting.

Social-network messages, private messages, informal chats, and in-person conversations are not sufficient authorisation to access, disclose, change, or delete account data. A request mentioned through one of those channels will be redirected to the official support email and will not be actioned until it is received and reasonably verified through the secure support process. This protects users from impersonation, misunderstanding, accidental changes, and unauthorised disclosure, except where applicable law requires a different response.

12. Availability and Changes

We work to provide a reliable service but cannot guarantee uninterrupted or error-free access. Features may change or be discontinued for security, legal, operational, or creative reasons. We will provide reasonable notice when a material change significantly affects users and advance notice is practical.

13. Warranties and Liability

The service is provided with reasonable care and on an "as available" basis. To the fullest extent permitted by law, we do not guarantee that every feature will always be available or meet every individual expectation. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded, including liability for intentional misconduct or gross negligence.

14. International Use and Governing Law

These Terms are governed by Swiss law, without depriving consumers of mandatory protections or jurisdiction rights provided by the law of their place of residence. We encourage users to contact us first so disputes can be resolved fairly and informally.

The service is offered internationally, but a feature, payment method, identity check, or item of content may be unavailable where providing it would breach applicable law, sanctions, provider restrictions, licensing conditions, or safety requirements. Users must not use the service where doing so is unlawful. Nothing in these Terms limits non-waivable rights available under Swiss, EEA, United Kingdom, United States, Canadian, or other applicable consumer law.

15. Regional Consumer Protections

Consumers in the EEA and United Kingdom retain mandatory pre-contract information, conformity, cancellation, refund, and remedy rights that apply to the particular purchase. Canadian and United States consumers retain mandatory federal, provincial, state, and territorial protections that apply to them. Date-specific leisure services and digital content may be subject to lawful exceptions or to an express request for immediate performance, which will be presented before purchase.

16. Updates and Contact

When you create an account, you accept the versions of these Terms, the Privacy Policy, and the Code of Conduct in force at that time. We may update these documents. We announce each update by email to the address of your account at least 30 days before it takes effect, and the updated document shows the date it takes effect for existing members. If you keep using Chadi Hub from that date, you accept the update; if you do not agree, you can delete your account before then in Account Settings. Each acceptance is recorded with the exact versions concerned. Updates required by law or for security reasons may take effect sooner when necessary.

Questions, formal account requests, legal notices, and appeals go through the support chat at chadihub.com/support. You can use it without signing in: your email address is confirmed with a code.