Refund Policy
This policy applies internationally to Premium and cinema purchases made through Chadi Hub.
14-Day Request Period
A refund request must be submitted within 14 calendar days of the original payment. A request made after this period is not eligible under this voluntary policy.
Technical Problems Only
Refunds are available only when a verifiable technical problem attributable to Chadi Hub materially prevented access to the purchased Premium service or cinema experience, and we could not resolve the problem or provide an equivalent replacement within a reasonable time.
A change of mind, failure to attend a screening, an unsupported device, the customer’s internet connection, or an account restriction caused by a violation of our rules does not qualify as a technical problem under this policy.
How to Request a Refund
Contact support from the email address associated with the purchasing account. Include the payment date, the purchased service, the Stripe receipt or transaction reference, and a clear description of the technical problem. [email protected].
Approved Refunds
Approved refunds are returned to the original payment method. Bank or card processing times may vary and are outside our control. Access, tickets, or benefits associated with a refunded purchase may be revoked.
Mandatory Consumer Rights
This policy does not exclude, restrict, or replace any refund, cancellation, withdrawal, or remedy right that cannot lawfully be waived under the laws applicable to the customer.
Last updated: September 22, 2026