Refund Policy

14-Day Request Period

A refund request must be submitted within 14 calendar days of the original payment. A request made after this period is not eligible under this voluntary policy.

Technical Problems Only

Refunds are available only when a verifiable technical problem attributable to Chadi Hub materially prevented access to the purchased Premium service or cinema experience, and we could not resolve the problem or provide an equivalent replacement within a reasonable time.

A change of mind, failure to attend a screening, an unsupported device, the customer’s internet connection, or an account restriction caused by a violation of our rules does not qualify as a technical problem under this policy.

Premium Subscription

Premium on chadihub.com renews every month until you cancel. You can cancel at any time on the Premium page or in Account Settings: no further payment is taken, and Premium stays active until the end of the month already paid for. Cancelling does not refund that month. The 14-day request period applies to each monthly payment separately.

Premium bought in the Chadi Hub iOS app is billed by Apple. Refunds for it are requested from Apple through reportaproblem.apple.com, under Apple’s rules.

How to Request a Refund

Schreiben Sie dem Chadi Hub-Support im Support-Chat, während Sie mit dem Konto angemeldet sind, das den Kauf getätigt hat. Geben Sie das Zahlungsdatum, den gekauften Dienst, den Stripe-Beleg oder die Transaktionsreferenz und eine klare Beschreibung des technischen Problems an. chadihub.com/support.

Approved Refunds

Approved refunds are returned to the original payment method. Bank or card processing times may vary and are outside our control. Access, tickets, or benefits associated with a refunded purchase may be revoked.

Mandatory Consumer Rights

This policy does not exclude, restrict, or replace any refund, cancellation, withdrawal, or remedy right that cannot lawfully be waived under the laws applicable to the customer.

Last updated: October 27, 2026